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TERMS AND CONDITIONS

The All Dignity Engineering & Trading LLC,
Sultanate of Oman.
Last Updated: October 20, 2025

  1. ACCEPTANCE OF TERMS
  2. By using https://shop.dignityengineering.com and placing orders, you agree to these Terms and Conditions. If you don't agree, please don't use our website.

  4. COMPANY INFORMATION
  5. Business Name: The All Dignity Engineering & Trading LLC.
  6. Location: Muscat, Sultanate of Oman
  7. Email: admin@dignityengineering.com
  8. Phone: +968 24592344 / 7944 6000
  9. Commercial Registration: 1/05714/4
  10. Tax Registration (TRN): OM1100050455
  11.  
  12. PRODUCTS AND PRICING
  13. - All products are genuine and sourced from authorized manufacturers
  14. - Prices shown in Omani Rial (OMR) excluding VAT
  15. - Prices subject to change without notice
  16. - We reserve the right to correct pricing errors
  17. - Product availability not guaranteed until order confirmed
  18.  
  19. ORDERS AND PAYMENT
  20. Placing Orders:
    • Browse products, add to cart, and checkout
    • Provide accurate delivery and contact information
    • Review order before confirming payment
    22. Payment Methods:
    • Credit/Debit Cards (Visa, Mastercard)
    • Bank Transfer
    • Cash on Delivery (COD)
    • Company Purchase Orders (approved business customers only)
    23. Order Confirmation:
    1. We'll email you order confirmation within 24 hours
    2. We reserve the right to accept or reject any order
  24.  
  25. DELIVERY
  26. Delivery Areas:
    • All areas in Muscat and across Sultanate of Oman
    • International delivery available on request
    28. Delivery Time:
    • Muscat: 1-2 business days
    • Other Oman areas: 2-5 business days
    • Delivery times are estimates, not guaranteed
    29. Delivery Charges:
    • Calculated based on location and weight
    30. Your Responsibilities:
    1. Provide accurate delivery address
    2. Be available to receive delivery
    3. Inspect products immediately upon delivery
    4. Report damage or defects within 24 hours

  32. RETURNS AND REFUNDS
  33. Return Period: 7 days from delivery
  34. Eligible Returns:
    • Damaged or defective products
    • Wrong products delivered
    • Products not matching description
    36. Return Conditions:
    • Products must be unused in original packaging
    • All accessories and labels intact
    37. Non-Returnable:
    • Custom or special orders
    • Products damaged by misuse
    • Opened consumables or clearance items
    38. Refund Process:
    • Contact us within 7 days: admin@dignityengineering.com
    • Return product with RAN
    • Refund processed within 10-15 business days after approval
    • Refund to original payment method
    39. Return Shipping:
    1. We pay for defective/wrong items
    2. You pay for change of mind returns

  41. CANCELLATION POLICY
    1. Before Shipment: Cancel anytime, full refund
    2. After Shipment: Returns policy applies
    3. Contact: admin@dignityengineering.com or +968 7944 6000

  44. LIMITATION OF LIABILITY
    1. Our liability limited to the purchase price of products
    2. Not liable for indirect or consequential damages
    3. Not liable for product misuse or improper installation
    4. Customers responsible for ensuring products meet their requirements
    5. Not liable for delays due to force majeure (weather, strikes, etc.)

  47. PRIVACY AND DATA PROTECTION
    1. We collect name, contact info, delivery address, and payment details
    2. Used only for order processing and customer service
    3. We don't sell your personal information
    4. Data protected with industry-standard security
    5. You can request data access, correction, or deletion

  50. CUSTOMER RESPONSIBILITIES
    1. Provide accurate information
    2. Use products according to manufacturer instructions
    3. Follow Oman electrical regulations and safety standards
    4. Install products by qualified professionals
    5. Comply with all applicable laws

  53. INTELLECTUAL PROPERTY
    1. Website content, logos, and images are our property or licensed to us
    2. Reproduction or commercial use prohibited without permission
    3. Third-party trademarks belong to their respective owners

  56. DISPUTE RESOLUTION
    1. Governed by laws of Sultanate of Oman
    2. Disputes subject to Muscat courts jurisdiction
    3. Contact us first to resolve issues: admin@dignityengineering.com
    4. We'll attempt resolution within 10 business days

  59. GENERAL TERMS
    1. Amendments: We may update these Terms. Continued use means acceptance of changes.
    2. Business Hours: Sunday-Thursday: 8:00 AM - 6:00 PM, Friday: 2:00 PM - 6:00 PM
    3. Entire Agreement: These Terms constitute the complete agreement between you and us.
    4. Contact for Questions:
    5. Email: admin@dignityengineering.com
    6. Phone: +968 24592344 / 7944 6000
    7. Address: PO Box: 1020, PC: 114, Jibroo, Muscat, Sultanate of Oman

  62. ACKNOWLEDGMENT
  63. By placing an order, you confirm you have read and agree to these Terms and Conditions.
  64. The All Dignity Engineering & Trading LLC
  65. Sultanate of Oman
  66. Commercial Registration: 1/05714/4 | TRN: OM1100050455